Store Policy

Last Updated: May 2026

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Introduction

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At Paws Unique UK ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website www.pawsuniqueuk.com and make purchases.

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This policy complies with UK GDPR and the Data Protection Act 2018.

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1. Information We Collect

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Information You Provide to Us:

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• Name and contact details (email, phone, address)

• Delivery addresses

• Payment information (processed securely by our payment providers)

• Order history and preferences

• Communications with our customer service team

 

Information Collected Automatically:

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• IP address and browser type

• Pages visited and time spent on site

• Device information

• Cookies (see our Cookie Policy)

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2. How We Use Your Information

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We use your personal data to:

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• ✅ Process and fulfil your orders

• ✅ Communicate about your orders (confirmations, tracking, updates)

• ✅ Provide customer support

• ✅ Send marketing communications (only with your consent)

• ✅ Improve our website and services

• ✅ Prevent fraud and ensure security

• ✅ Comply with legal obligations

 

3. Legal Basis for Processing

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We process your data based on:

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• Contract Performance: To fulfil orders you place with us

• Legitimate Interests: To improve our services and prevent fraud

• Consent: For marketing communications (you can withdraw anytime)

• Legal Obligation: To comply with tax and accounting requirements

 

4. Sharing Your Information

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We may share your information with:

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Service Providers:

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• Payment processors (Stripe, PayPal)

• Shipping and fulfilment partners

• Email service providers

• Website hosting services

 

Legal Requirements:

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• When required by law or to protect our rights

• In response to valid legal requests

 

We never sell your personal data to third parties.

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5. International Transfers

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As we work with international suppliers and service providers, your data may be transferred outside the UK. We ensure appropriate safeguards are in place through:

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• Standard Contractual Clauses

• Adequacy decisions

• Other legally approved mechanisms

 

6. Data Retention

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We retain your personal data:

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• Order Information: 7 years (for tax and accounting purposes)

• Marketing Data: Until you unsubscribe or request deletion

• Website Analytics: 26 months maximum

 

7. Your Rights

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Under UK GDPR, you have the right to:

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• ✅ Access your personal data

• ✅ Rectify inaccurate information

• ✅ Erase your data ("right to be forgotten")

• ✅ Restrict processing

• ✅ Data portability

• ✅ Object to processing

• ✅ Withdraw consent at any time

 

To exercise these rights, contact us at support@pawsuniqueuk.com.

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8. Cookies

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We use cookies to:

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• Remember your preferences

• Analyse website traffic

• Improve user experience

• Enable shopping basket functionality

 

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

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9. Marketing Communications

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With your consent, we may send:

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• Promotional emails about new products and offers

• Exclusive discounts for subscribers

 

You can unsubscribe anytime by:

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• Clicking "unsubscribe" in any email

• Contacting us at [email]

• Updating preferences in your account

 

10. Security

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We implement appropriate technical and organisational measures to protect your data, including:

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• Secure SSL encryption for all transactions

• Regular security audits

• Limited access to personal data

• Secure data storage

 

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

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11. Children's Privacy

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Our website is not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately.

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12. Third-Party Links

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Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

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13. Changes to This Policy

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We may update this policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email.

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14. Contact Us

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If you have questions about this Privacy Policy or wish to exercise your rights:

 

Paws Unique UK

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📧 Email: support@pawsuniqueuk.com

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15. Consent

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy.